Our standard and next-day deliveries are ‘all-day deliveries’ and someone needs to be at home the day of delivery (Mon to Fri) between normal working hours to sign for it.
If you instruct us to leave the product at the delivery address without a signature, we will not be held responsible for any damages that occur to the outer packages or contents due to not being able to check the outer packaging for damages. So before ordering, please ensure that someone will be at the delivery address to check the outer packaging.
Within Main UK zone:
– Free Delivery for all products including covers 2-3 working days
– £9.99 Express Delivery for all products including covers – 1 -2 working days
– £19.99 Saturday delivery (£39.99 for Nelly Coop), (£29.99 Gertrude coop)
Before ordering any item online, check that:
On delivery day make sure that:
The product MUST be opened and inspected within 24-48hrs after receipt in case of a damage or fault. Failure to check the product within 24-48hrs after receipt will result in rejection of replacement or replacement parts in line with our T&C’s. This is for insurance purpose and your own benefit.
When you receive the delivery please check that goods are not damaged.
If the goods appear superficially damaged (i.e. outer packaging is damaged only) please accept the goods and sign as “damaged”. Failure to sign for it as damaged results in no claim being accepted. It is your responsibility to check for damages so please inspect all sides of each parcel. If the product is heavily damaged contact us directly at firstname.lastname@example.org so we can resolve any issues.
Our wooden chicken coops & runs have been treated with an animal friendly base coat of wood preservative both inside and out. It’s important that your wooden coop & run are regularly cleaned out and treated. We recommend a high quality varnish, roof sealer, water repellent or wood preservative be applied to the wood within the 1st month or before any heavy rain, paying attention to all roof edges, eves as well as all the joints. Otherwise the wood may dry out and become brittle, warped or look unsightly. If the coop & run is to be left outside then we recommend further coats of wood preserver be applied. Always make sure to use non-toxic and animal friendly products. To make sure your coop & run stay looking great, it is recommended to position in an area that is protected and not exposed to the elements. We will not accept any claims for products that have been left without protection or not maintained.