Within 7 days after delivery, if there is a fault/damage with your product we will offer a prompt replacement or replacement part.
To qualify for a replacement or replacement part the product must be inspected by you immediately once received within 24 hours. Failure to inspect the delivery within 24 hours and written confirmation by email will result in rejection of replacement or replacement parts.
Items need to be returned at buyers cost within 7 days after delivery using our Returns process. You must follow the procedure that will determine if the item can be returned, if so you will be provided with an RMA number. If your return does not contain the RMA number and in the form prescribed during the returns process your item may not be processed and you may lose your right to a refund. You are liable for the safe return of the item, we recommend that you return the item using tracked and/or recorded mail.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you at your cost plus an administration charge not exceeding 10% of the original net price paid by you for the item. This charge will need to be paid prior to dispatch. In such circumstances you will not be refunded for the cost of return. If you decline to pay these costs within 30 days of been notified that there was no fault and the resultant cost of return we may dispose of the items as we see fit.
Unwanted or unsuitable purchases can be returned at the buyers expense – in its original packaging – as long as the item has not been opened or used.. A 25% restocking fee applies to opened items. Shipping charges are not refundable.